Shipping Policy
A Legal Disclaimer
The explanations and information provided on this page are general and high-level summaries to help you understand how a Shipping Policy typically works. This document does not constitute legal advice, and should not be relied upon as such. At Moon Optik, we encourage you to consult with a legal professional to ensure your Shipping Policy is compliant with relevant laws and reflects your specific business needs.
Shipping Policy - The Basics
A Shipping Policy is a legally binding document that outlines the terms and conditions under which products are processed, shipped, and delivered to customers. It clarifies the responsibilities of both the seller (Moon Optik) and the buyer, while also managing expectations related to delivery timeframes, shipping fees, delays, and service limitations.
Establishing a clear Shipping Policy builds trust and helps prevent misunderstandings. When customers know what to expect, they’re more likely to shop confidently and repeatedly.
What to Include in the Shipping Policy
1. Order Processing Time
Orders are processed within 1–3 business days after payment confirmation. Custom prescription lenses may take 5–10 business days depending on complexity.
Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Locations
Currently, we offer shipping across Canada. For international shipping inquiries, please contact us directly at info@moonoptik.ca.
3. Shipping Methods & Carriers
We partner with trusted carriers such as Canada Post, FedEx, and UPS. You may be offered multiple shipping options at checkout based on your location.
Standard delivery: 3–7 business days
Express delivery: 1–3 business days (available at an additional cost)
4. Shipping Costs
Shipping costs are calculated at checkout based on package size, destination, and chosen delivery speed. From time to time, we may offer free shipping promotions.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor delivery progress in real-time.
6. Delays and Exceptions
Moon Optik is not responsible for delivery delays caused by:
Incorrect or incomplete shipping addresses
Carrier-related delays
Weather or natural disasters
Public holidays or unforeseen events
If your order is delayed significantly, please contact us for assistance.
7. Lost or Damaged Items
If your package is lost or arrives damaged, please notify us within 48 hours of delivery. We will work with the shipping carrier to resolve the issue or provide a replacement when appropriate.